Enterprise-grade ITSM, automation, and workflow solutions powered by the Now Platform. Certified Developer with 10+ badges.
Comprehensive platform knowledge spanning administration, development, and automation.
Platform administration, user management, instance configuration, updates, and system health monitoring.
Custom application development, Script Includes, Business Rules, Client Scripts, UI Policies, and widgets.
Incident, Problem, Change, and Request management with best-practice workflows and SLA tracking.
No-code/low-code automation with Flow Designer, Action Designer, and Integration Hub for complex workflows.
Custom service catalogs, catalog items, record producers, order guides, and fulfillment workflows.
REST/SOAP integrations, Integration Hub spoke development, MID Server configuration, and third-party connectors.
AutomatedTest Framework, scheduled jobs, event-driven automation, and machine learning models.
Performance Analytics, KPI dashboards, report scheduling, data visualization, and executive summaries.
Designed and implemented an end-to-end automated employee onboarding solution on ServiceNow, transforming a manual 2-week process into a streamlined 3-day automated workflow.
The solution leveraged Flow Designer for multi-step orchestration, Service Catalog for request management, and comprehensive notification systems to keep all stakeholders informed throughout the process.
Connecting ServiceNow with external systems for unified workflows and data flow.
API testing and development workflow for ServiceNow REST integrations.
Bidirectional data sync between ITSM and CRM platforms for unified operations.
From ITSM implementation to Flow Designer automation, let's streamline your enterprise operations.
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